Find out about our Privacy Notice which summarises how we, Rex Credit Finance Bank Personal Finance plc, trading as Rex Credit Finance Bank Bank and part of the Rex Credit Finance Bank Group (www.RexCreditFB./about), use your personal data. Please note that product specific Privacy Notices are included within our product documentation.
This page also outlines our Cookies Policy which explains how we use cookies to enhance your experience on our website.
The information on this page was last updated on 02 June 2021.
It is very important to us that all our customers trust us to handle their personal data responsibly. We have written this document to explain clearly how we collect, use and protect your personal data. In particular, it explains things like:
The personal data protection laws control how we use your personal data, for example, we must be transparent about how we collect and use your personal data. They also grant you rights, such as the right to access the personal data that we hold about you (see section ‘Your Rights’).
The law requires us to tell you how we process your personal data. “Processing” is a legal term but means anything we do with your personal data, such as collecting, gathering, obtaining, administering, adapting, keeping and deleting your personal data.
This includes the personal data you give via our website or over the phone when you apply for a product, request a quotation and throughout your time as a Riobanks customer (this includes personal data you may store in the ‘save and retrieve’ function before you submit a quote or an application, and information you submit indirectly via price comparison websites). It also includes personal data you give us any time you write to us or contact us electronically.
This includes transactions and payments you make and receive.
We may also obtain and combine data about you from other places, such as the wider Rio Group, credit reference agencies, financial crime prevention agencies, the Claims and Underwriting Exchange, and publicly available resources, such as the electoral register and the internet.
We do this so we can make sure the personal data we hold about you is accurate, to perform checks, and make you offers.
This includes anybody insured under your policy, paying your premiums or occupying your home. We will also keep any personal data you give us about anyone nominated to act on your behalf (this is for the security questions they need to answer before they can change anything on your account/policy).
We will ask for personal data that is essential for us to know so that we can provide our products or services to you. If we ask for personal data that is not essential, we will explain why and tell you the consequences if you do not provide us with the personal data.
To provide our services to you we will need to use your personal data, and personal data relating to joint applicants, additional cardholders, other insured persons, and anyone else whose personal data is connected with providing a particular product or service.
We will need to use this personal data at all stages of our relationship with you, including:
The way we use the personal data about you and others includes:
We can only provide our products or services if we can use your personal data in this way. The law says we must ask for certain mandatory information, and make certain checks.
Also, if you want to apply for our products or services, you must provide us with mandatory information.
These are other uses allowed by law which are necessary to enable us to provide the products and services. These include:
The law allows us to use your personal data in reasonable ways to help us improve our business. The ways we might use your personal data to improve our business are to:
When we use your personal data to improve our business, we always make sure we keep the amount of data we collect and use to an absolute minimum.
If a person or organisation pays you money by mistake then we will contact you to ask you to return the money. If you do not return the money, then the law says we must give your name and address to the account providers of the person or organisation who sent you the money so they can recover the money from you.
In order to provide our products and services to you, it is necessary for us to share information with third parties. For some third parties we need to share your personal data because they provide a service which we do not provide (such as the Insurers or the Add-on Providers). For other third parties, we are required to share your personal data to prevent fraud and other forms of financial crime, to ensure that we are lending responsibly or to ensure that we are meeting our regulatory requirements.
Whenever we share data, we only share the amount necessary to achieve the objective of the sharing.
Our platform is easy and flexible with high defination interest rate.
Our support section is available via email 24/7 to help and attend to bookings and enquires.
Personal or business accounts are available in savings and current.